Shipping policy
We deliver to United States Canada Europe only via DHL UPS and FedEx Express Service delivery company.
Delivery Methods and Rates:
We offer a Standard Shipping at a flat rate of 0 USD,
Expedited Shipping at a flat rate of $29.99 USD.
Delivery, Processing and Order Cut-off Times:
Order processing: 1-2 business days (Monday to Friday)
Order delivery:
Economy shipping: 4-6 business days (Monday to Friday)
Standard shipping: 3-5 business days (Monday to Friday)
Order cut-off time: 5:00 PM GMT-08:00
Estimated delivery:
Economy shipping: 5-8 business days (Monday to Friday)
Standard shipping: 4-7 business days (Monday to Friday)
Note: Shipping not available to
- P.O. Boxes
- APO Addresses
- Military District
Order Tracking
1. You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
2. Tracking information may take 24 to 48 hours to update.
3. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email support@airoxygenconcentrator.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Shipping Changes
NO charges for changing the address before we provide you the tracking number;
Once the parcel is send out, then can not change the receiver address again.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or in actions of FedEx or any other parcel service.
6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
Contact Us
Email us: support@airoxygenconcentrator.com
Phone number: +86 18902540866
Hours of Operation:
Monday - Friday
9:00 AM-5:00 PM, (GMT-08:00 Pacific Time)